Click here to find your nearest Celcius Concept Store, store hours and contact details.
Please refer to the individual product pages for the specifications of each item.
Yes, we are able to customize your linen in a number of ways based on size, design, colour and combination of colours. Please visit our Concept Stores and discuss custom dimensions, tape and embroidery options, and other relevant details.
Unfortunately, we are unable to amend these details or make changes to delivery or payment methods, once your order has been placed and payment has been captured.
We can attempt to cancel your order. However, this can only be done within 30 minutes of your order being submitted.
Our system can sometimes detect something that may result in your order being placed on hold. Please contact our Customer Service team via call on +94 11485 8859 or e-mail us at [email protected].
To get the best online experience, we suggest using an up-to-date browser like Chrome. If you are still having problems, get in touch with our Customer Service with the following information:
– As much detail as you can about the issue.
– Screenshots of any error message you are receiving.
– Which web browser or operating system you are using (e.g. Internet Explorer, Firefox, Chrome, Safari).
– Which device you are using, e.g. smartphone, desktop or tablet.
– What you have done in your attempt to resolve it.
Please contact our Customer Service team via call +94 11485 8859 or e-mail [email protected].
At Celcius, we have a responsibility to our customers, colleagues and supply partners to ensure that the items sold are produced under appropriate conditions and in an ethical way. All our items are produced:
– Lawfully, through fair and honest dealing;
– Without exploiting the people who made them;
– In decent working conditions and;
– Without damaging the environment
Please contact Customer Service on +94 11485 8859 or e-mail us at [email protected]. Our Customer Service team will assist you in checking availability.
Yes, Celcius has a Hotel Collection catered specifically for hotels. If you are interested in becoming a Celcius Hotel Customer, please contact us on +94 11485 8859 or e-mail us at [email protected].
The transaction will be charged immediately when you place the order on our site.
You can access your account information by logging into www.celciusbedding.com with your e-mail and password. You will be able to see all of your orders placed online and whether they are in process or have shipped. You will also receive an e-mail confirmation of your order and notification of when the order has been shipped along with a tracking number.
Once your order has been placed and you have received an order confirmation via e-mail, or if your order has been shipped, you will no longer be able to make any changes through our website. To change or cancel your order prior to shipment, please contact Customer Service at +94 11485 8859 from 9 AM to 5 PM, Monday to Friday.
Shrinkage will happen with any item made from natural fibres such as cotton. The shrinkage amount will range from 2-5%, depending on the fabric. Our items are made allowing for these shrinkages. Please go through the instructions and follow them carefully during the washing process.