Legal Information & Notices
Cancellation of an Order
- Once payment is made your order can be cancelled only if it’s 2 working days prior to the delivery date.
- Cancellation of an order will happen when there are no stocks available on the respective product and the Customer Care will inform you in such instances and arrange a refund or a replacement.
- Your order could be cancelled due to unavailability of the item , wrong product being advertised or wrong price being advertised.
Confirmation of Order
Once the payment has been made you will receive an email confirming the item you have purchased.
How do I check the status of my order?
- Once your order is placed you will receive an email with your order details which includes the order confirmation number.
- For cash on delivery you will be contacted by our customer care to confirm the payment verification.
Method of Delivery
- Orders will be delivered to the location provided by you within 3-5 working days & there will be a delivery cost of Rs.400/- added to the total order value.
- Same day delivery option is available for selected products and selected locations only
- If the delivery location is within Colombo (Delivery Zone A & B) – Delivery promise will be 3 – 5 working days
- – If the delivery location is out of Colombo Delivery Zone C, D,E & F) – Delivery promise will be 6 – 8 working days
Delivery of the items will be based on the availability of the item you have ordered and on the delivery location.
Delivery period provided in our site will neither form a condition not a warranty on the delivery period.
- We accept payments via Visa, Master.
- VISA and Master Payment options are provided through HNB Bank
- Is it safe to make online payments?
At the time of payment, you will be directed to the respective payment gateway which is secured with a 128-bit secure socket layer encryption connection of the respective bank.
Once the payment is made you will be re-directed back to Celciusbedding.com
If any clarification is required about the safety on the online payment contact relevant credit card customer center
- What should I do if my payment fails?
In case of a payment failure, please retry ensuring,
1. Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)
2. Your Internet connection is not disrupted in the process
3. Verify with the Bank whether your card has sufficient funds to make the necessary payments.
- We try our best to show accurate information to our customers when it comes to product Specifications, Prices, Discounts, Images and Availability.
- However, all these may change without prior notice.
Return and Exchange Policy
1. Following requirements need to be fulfilled for accepting an item in exchange.
• The item needs to be returned within 30 days from the date of sale along with the original bill/invoice.
• The item returned must be in its original fully resalable condition, with all the tags & packaging (if any). (Price tags, Wash tags, Brand labels, etc.)
• The item returned needs to be in its original condition and not used, damaged, or washed.
2. No cash/cheque refunds are made under any circumstance.
3. If any item needs to be exchanged, the customer needs to refer to the bill & contact the invoiced outlet. The outlet staff will inform the customer of the location where the customer can return the product.
4. The selling price of an Item sold based on an online promotion will be based on the promotional price when exchanged.
5. A credit note is issued to the value of the original invoice that will be valid for 14 days from the date of return.
6. If the item sold has any technical or product defect, a courier will be arranged by the company to pick up the item & the cost will be borne by the company.
Delivery & Shipping Information
1.Deliver to my Address
Items will be delivered to the address specified by you. We deliver Island wide and a delivery cost of Rs.400/- will be added to the total order value.For same day delivery orders, the order placement should be done before 10 a.m. on the respective day of delivery & a fee of Rs.400/- will be charged as the delivery cost. Same Day Delivery is available for selected products and selected locations only.
We deliver internationally. However certain products may not be available for international shipping. We use professional couriers to ensure that your package is delivered on time and in good condition.
- Exchange Policy
1. What is our exchange policy? How long is it valid?
Should you wish to return anything bought from us online, we will be happy to exchange a product provided it is in fully resalable condition. Returns should be made within a reasonable time (usually 30 days) and in original, undamaged packaging along with the invoice. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse the exchange. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.